Scam e-mails - what to do - Business Works
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Scam e-mails - what to do

A ction Fraud has set up a dedicated email address where you can forward any scam emails that you receive.

People receiving scam emails are urged to visit Action Fraud where there is information on where to forward their scam mail. The emails received by Action Fraud will be forwarded to the National Fraud Intelligence Bureau run by the City of London Police for collation and analysis. This will enable crucial intelligence to be gathered and preventative action to be taken. The activity will seek to disrupt the fraudsters and close down the links between them and the victim.

Dr Bernard Herdan, CEO of the National Fraud Authority who runs Action Fraud, said, "This is the first time we have been able to collect and analyse scam mail and emails in this way. Collecting intelligence is the key to us being able to disrupt the activities of fraudsters and target their networks for closure."

What should you do if you've received a scam email?

  • Do not click on any links in the scam email.
  • Do not reply to the email or contact the senders in any way.
  • If you have clicked on a link in the email, do not supply any information on the website that may open.
  • Do not open any attachments that arrive with the email.
  • Visit the Action Fraud website where there is information on how to forward on your scam mail. When you send an email you are doing so over the open internet, which we cannot guarantee the security of. Therefore please do not send personal information, such as your address or bank account details, when emailing Action Fraud.

If you think you may have compromised the safety of your bank details and/or have lost money due to fraudulent misuse of your cards, you should immediately contact your bank.

To report a fraud or get more advice on staying safe from fraud visit:
or call:
t: 0300 123 2040

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